Frequently Asked Questions Holiday Camping

Here you will find frequently asked questions about Corona and tourist accommodations:

I booked during the lockdown, what should I do?

Since the lockdown and the associated accommodation ban due to the emergency brake (when an incidence value of 100 has been exceeded) has been extended until the end of June for the time being, we are forced to cancel all bookings that fall within this period. Please understand that this may take a few days due to the high workload. Little by little we will approach all guests and inform them about the options. You have the following options:

  1. Sending the bank details (with the reservation number) and refunding the amount paid.
  2. Crediting the amount paid and using it at a later date.

If you have chosen one of the options in advance, let us know by mail only.

Is the campsite open for tourists?

No, the lockdown has been prolonged as long as the incidence value of the district of Kleve is above 100 and therefore also the accommodation ban.  You can find the latest information on the BVCD website: read here

What happens to my booking/money in case of a prolonged lockdown or accommodation ban?

In the event of an extension of the current lockdown and the associated accommodation ban, the amount already paid will be refunded to you upon provision of your bank details. You are also welcome to leave the already paid amount as a credit with us and use it with a stay at another time.

Can I cancel free of charge if I have to stay in quarantine?

If there is no quarantine ban and it should not be possible to arrive for private reasons, no free cancellation is possible. In such cases we decide individually and offer to use the already paid amount at another time or to rebook the vacation directly.

Can I swim in the lake in summer without any problems?

If there is a visitor limit for the natural open-air swimming pool, our camping guests are included, so they can use our natural open-air swimming pool at any time. A medical or FFP2 mask must also be worn in the area of our beach shack and in the restrooms.

Do I have to wear a FFP2/medical mask?

Yes, in all buildings there is a mask requirement of an FFP2 or a medical mask.

Can I come to Lake Wissel as a day guest or receive visitors?

No, currently visits as a day guest are not possible.

What are the current rules of conduct on the campsite premises?

the current rules of conduct

Does animation take place during the summer vacations?

Yes, during the summer vacations there is animation for children. This is done in small groups with a safety concept. You can find the program online soon.

What is the procedure in the reception?

We ask you to enter the reception one by one, to disinfect your hands beforehand and to keep enough distance while waiting. The reception can be entered only with a FFP2 or a medical mask. Through a referral in advance, the stay should be as contactless as possible. We are also happy to clarify concerns by phone or email.

Can I change my vacation to another date?

Currently it is possible to postpone your vacation and change it to another date without any problems.

Where can I find the current regulations in force in NRW?

All relaxations and restrictions for travel in Germany at a glance

Can we travel spontaneously without booking in advance?

No, unfortunately not. We explicitly ask you to book in advance. Contact data must be collected in order to be able to trace a possible infection. In addition, by transferring money in advance, a contactless arrival can be made as far as possible. In addition, waiting times at the reception will be shortened.

Frequently Asked Questions Holiday Camping

Frequently Asked Questions Holiday Camping

Here you will find all the frequently asked questions about Corona and tourist accommodation.

Frequently Asked Questions Permanent Camping/Seasonal Camping

Frequently Asked Questions Permanent Camping/Seasonal Camping

Here you will find frequently asked questions about permanent camping and seasonal camping

Rules of conduct

Rules of conduct

Here you will find the current rules of conduct during a stay at Ferien- und Campingpark Wisseler See.

current Coronavirus Protection Ordinance

current Coronavirus Protection Ordinance

Here you will find the current Coronavirus Protection Ordinance for NRW: all restrictions and relaxations at a glance Likewise, you can find all updates for the camping industry on the BVCD page: UPDATE: April 21, 2021 - Nationwide emergency brake - ban on tourist overnight stays. The emergency brake provides uniform rules once the seven-day incidence in a county or…

Test facilities in the vicinity

Test facilities in the vicinity

We have summarized here some stations for you where you can do a Corona test. From the following source: http://offenedaten.kreis-kleve.de/files/Fachbereich_6/Corona-Testzentren.html

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